Probably time to re-think, review, re-create, re-engage, re-align, re-develop, re-invent, re-start, re-strategise, reconsider, re-energise and really really care
COMMENCE - BUT WE SUGGEST YOU QUESTION EVERYTHING …
MENUS COSTS, LOYALTY PROGRAMMES, SOFTWARE, SUBSCRIPTIONS, OPERATING POLICIES ETC. WHY DO WE DO IT THAT WAY?
BIG LEADERSHIP IS NEEDED
ROLES & RESPONSIBILITIES; PHILOSOPHY, PERSONALITY AND WISDOM; EXPERIENCE; DESIGNATED AUTHORITY WITH STRONG PRINCIPAL; A GOOD PINCH OF AUTOCRACY MAYBE REQUIRED
TRAIN TRAIN TRAIN
TRAIN, PRACTICE, ROLE PLAY, INFLUENCE, MENTOR, CHECK, CHECK, TRAIN, MENTOR YOUR STAFF AND TEAM (MAY BE CUSTOMERS)
COMPETITORS
KNOW THEM, GET CLOSER, BECOME FANATICAL ABOUT THEM, WORK ‘EM OUT, KNOW WHICH DENTIST THEY USE !
RESET HARD
LIKE NEVER BEFORE, COLLECT THE BLANK PIECE OF PAPER AND THE NEW RULES SOON TO BE WRITTEN
RE-DESIGN SERVICE
PRODUCTION METHODS, LAYOUTS, ERGONOMICS & ESSENTIALLY THE REVISED TIME AND MOTION
KNOW YOUR NUMBERS AND FINANCIALS
IMPACTS, IMPLICATIONS, CONSEQUENCES
LITTLE ROMANCE IS LEFT IN RESTAURANT INDUSTRY
CUSTOMER IS NOW THE BOSS
SEARCH & SELECTION OF STAFF IS MORE IMPORTANT THAN EVER. STAFF NEED TO BE CLEARLY PROFILED AND UNDERSTAND THE REQUIREMENTS AND EXPECTATIONS OF THE INDUSTRY
SHEEP OR WOLF?
DRIVE ENTHUSIASM, ENERGY, DRIVE AND GET UP AND GO IS REQUIRED
THIS IS A NEW MARATHON, NOT THE PREVIOUS SPRINT
WISDOM
EXPERIENCE AND KNOWLEDGE IS NOW PARAMOUNT SO USE IT
BE BRILLIANT
CUSTOMERS WILL GIVE YOU ONE CHANCE ONLY EVER. PROFESSIONAL SERVICE IS PARAMOUNT, THE PAYING PUBLIC DEMAND BETTER THAN THE OLD WAYS
SAFETY
WELFARE & SECURITY OF STAFF & CUSTOMERS IS NOT OPTIONAL
DESIGN
YOUR SPACE,
WORK THE SPACE, CONSIDER THE SPACE, BE SMART WITH SPACE
FAST FOOD
I WANT IT NOW, MY WAY AND DAY PART APPROPRIATE
READ THE MARKET
THE NEW “STAYING IN” PROBABLY WON’T GO AWAY, EVERYTHING HAS RE-SET, BEWARE OF APATHY
BECOME FAMOUS (GENUINELY)
SHED EMOTIONAL
AND FINANCIAL DEBT AND THE POSSIBLE
‘BLOAT’ OF ROLL OUT UNITS, DO ONE SITE WELL NOT TEN BADLY OR IT MAY CREEP UP ON YOU
BANISH BOREDOM
SAME OLD SAME OLD EXPERIENCE AND TRANSACTIONAL TRUDGE
“I still remember Randy’s donuts from Saudi Arabia, which were amazing”
